Commercial Customers

One of our aims is to manage the Estate for the long term benefit of all our occupiers. An important part of this is looking after your building and supporting you as an occupier as best we can.  Your views are very important to us and help us to ensure that we continue to provide you the best service and that we make improvements wherever possible. 

Our 2015 estate wide commercial customer satisfaction survey results have been received and a case study of the results can be accessed by clicking HERE.

Our next survey will run later on in 2016. To make sure you receive an invite, please send your up to date contact details to us at customerfeedback@cadogan.co.uk

From time to time we also undertake focussed qualitative feedback. The web case study from the last sessions can be accessed here: Cadogan Retailer Focus Groups

If you would like to take part in future focus groups, please register your interest by getting in touch at customerfeedback@cadogan.co.uk

General Points

Properties managed directly by Cadogan have a dedicated point of contact at Cadogan and some have on-site staff who provide assistance during the day. We also provides a 24 hour emergency service via our area caretakers (020 7730 1630).

Some of our properties are subject to a service charge while for others the rent paid is inclusive of service charge costs.  Where a lease is for an entire building, the tenant is normally responsible for all repairs and other outgoings.

Frequently Asked Questions

What do I do in an emergency?

In the event of an emergency – fire, or immediate danger to life and/or extensive damage to property – contact the emergency services on 999

I have a fault/maintenance emergency that urgently needs to be dealt with. What do I do?

If you have a fault or maintenance issue that could become worse and potentially cause injury to person and/or property then this is 'urgent'

Contact your property manager or caretaker. If it is a Cadogan managed property, they can be contacted on 020 7730 4567

Properties managed directly by Cadogan have a dedicated point of contact at Cadogan and some have on-site staff who provide assistance during the day. We also provides a 24 hour emergency service via our area caretakers 020 7730 1630

If you have a non-urgent fault or maintenance issue you wish to report please do so via 'maintenance and repairs' and this will be dealt with swiftly

Can I sublet?

The answer to this question will depend on the terms of your lease. In some instances it is possible to sublet or transfer your lease but in others there are restrictions, so you will need to check your agreement. You may choose either to contact your own professional advisers (lawyers or surveyors) or your property manager at Cadogan who will be happy to provide guidance

Can I make alterations to my property?

It may be possible to make alterations and the terms of your lease will tell you what you can do. Please get in touch with us as soon as possible to let us know what you are proposing so that we can advise you. For further information see consent to alter

 

Commercial Customers