Residential Customers

One of our aims is to manage the Estate for the long term benefit of all our occupiers and through this approach to ensure the preservation and enhancement of the area. An important part of this is looking after your building and supporting you as a customer as best we practicably can.



We know that it is important to listen to our customers and with this in mind, we recently held a series of Residential Focus Groups. A case study of our findings can be accessed by clicking HERE.  We will hold future Residential Focus Groups and if you would like to share your opinions, please do get in touch via or on 020 7730 4567.


We have provided guidance notes for different types of residential tenancies below (Contractual Tenants and Key Worker Tenants, please see 'Shorthold tenants').